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How We Handle Your Account Data

We collect what we need to run your account, process your bKash, Nagad and Rocket transactions, and keep your login secure.

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b999 cast How We Handle Your Account Data
DATA HANDLING

How We Secure Your Information

We encrypt account logins, wallet transaction details and personal records at rest and in transit. Our payment processor receives only the minimum data needed to clear your bKash, Nagad or Rocket deposit. We segment live-game session logs from financial records so no single database holds your full profile, and we audit access permissions quarterly to confirm that only authorised staff can view sensitive fields.

Encryption Standard

Login credentials, wallet details and session tokens travel over SSL and sit encrypted in our database. We rotate encryption keys on a schedule and patch server software as security updates ship, so your data stays protected against known exploits.

Cookie Policy

Session cookies keep you logged in as you switch from Football HatTrick to Crash SpinWin. Analytics cookies tell us which lobby sections you visit so we can refine the layout. You control non-essential cookies through the consent banner when you first land on the site.

Retention Period

We keep your account records and transaction history for as long as your account is active, then archive them for the legal minimum our payment providers and local regulators require. After that window closes we delete the archive and confirm completion by email.

Your Rights

You can request a copy of your data, ask us to correct an error, or delete your account through live chat, email or the privacy-controls panel in account settings. We verify your identity with your registered mobile number, then process the request within the timeframe local data-protection rules set.

POLICY CONTACT

Reach Us About Privacy

If you want to see what data we hold, ask us to correct a detail, or request account deletion, use any of the channels below. Our Bangladesh support team handles privacy requests daily and will confirm receipt within one working day.

Team online

Live Chat

Open the chat icon in the account menu and ask for the privacy team. Our agents walk you through the request form and confirm the details we need to verify your identity before we process any change.

Email Request

Send your privacy question or deletion request to the support address shown in the site footer. Include your registered mobile number so we can match the request to your account and reply with the next steps.

Account Settings

Log in, go to account settings, then privacy controls. You can download a copy of your data, turn off marketing messages, or submit a deletion request directly from that panel without waiting for a support reply.

Common Privacy Questions

We ask for your mobile number, email address, date of birth and payment method during sign-up. When you deposit via bKash, Nagad or Rocket we also log the transaction reference and amount so we can credit your account wallet and resolve any payment dispute.

We pass transaction records to our payment processors so your bKash, Nagad or Rocket transfer clears, and we share fraud alerts with our security partner when we detect unusual login patterns. We do not sell your information to advertisers or third-party marketers.

We store your records for as long as your account is open. When you close the account we archive your data for the legal retention period our payment providers and local regulators require, then delete it and send you a confirmation email.

Yes. Log in, go to account settings, then privacy controls, and click the download button. We compile your account details, transaction log and session history into a file and email it to your registered address within two working days.

Open account settings, find communication preferences, and uncheck the marketing box. You will still receive account alerts and security notifications, but we will stop sending promotional messages about new games or deposit offers.

We archive your records for the legal minimum period, then permanently delete them. You can request deletion through live chat, email or the privacy panel in account settings; we verify your identity with your registered mobile number before we start the process.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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